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info@santoscouture.com

Next Day Delivery On Orders Before 3PM

Return Policy

RETURNS

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*Pre-orders are non returnable. As these items are exclusively sourced, we cannot offer refunds, exchanges or credit notes*


ALL purchases are final. We do not offer refunds, In the event that your item doesn’t fit or the product is faulty we’re happy to exchange for a credit note or exchange the item for a different size (if available)

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit note.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Swimwear
* Underwear
* Items that are bought from the “Sale” or “Clearance” section

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping
To return your product, you should mail your product to:

16 Crosswells way,
Cardiff,
CF5 4QX,
United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We suggest that you use a tracked service to return your order as we are not liable for any items you send back that may get lost in the post.

International Returns
Non EU customers are unable to return goods due to import duties.

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